Cancellation & Rescheduling Policy

Last updated: 22/08/2026

I understand that sometimes plans change and appointments/classes need to be cancelled or rearranged. This policy helps me manage my diary fairly and ensures that I have the opportunity to offer cancelled appointments/classes to other clients.

I aim to be understanding and compassionate when unexpected circumstances arise, particularly during pregnancy and the postnatal period.

1. Cancelling or changing an appointment

If you need to cancel or reschedule a massage therapy, pregnancy or postnatal massage, yoga or deep rest Pay as You Go or Block booking, I ask that you give me at least 24 hours' notice. Any appointments cancelled after 24 hours will regrettably be charged the full fee for the appointment/class/ block.

For Massage: you can cancel or reschedule your appointment using the cancellation link in your confirmation email, or by contacting me directly:

Email: lauren@brightsidewellness.co.uk
Telephone: 07581387685

For Yoga and Deep Rest, you must contact me directly to cancel classes/ blocks you cannot attend, using the details above.

Individual classes within a block cannot be cancelled or transferred once the block has begun.

2. Cancellations with more than 24 hours notice

Cancellations or changes made at least 24 hours before your appointment/class/block starting class will not incur a cancellation fee.

If you have already paid for your appointment/ class/ block, you may choose to:

• Transfer your payment to another appointment or class or block; or

• Receive a refund, where applicable.

3. Cancellations with less than 24 hours' notice

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 100% of the appointment fee.

I understand that genuine emergencies and unexpected circumstances can happen, so I may waive or reduce the cancellation fee at my discretion.

4. Missed appointments / no-shows

If you do not attend your appointment/ class/block and have not contacted me, this will normally be treated as a late cancellation.

A fee of 100% of the appointment/ class/ block price may be charged.

Repeated missed appointments may require payment in advance for future bookings.

Any classes missed from a block cannot be refunded or transferred once and are treated as no-shows.

5. Pregnancy and postnatal appointments

I understand that pregnancy and the early postnatal period can be unpredictable.

If you are unwell, experiencing pregnancy-related symptoms, have gone into labour, or have another pregnancy or postnatal health-related reason that means you cannot attend, please contact me as soon as you are able.

I will always consider pregnancy, postnatal and genuine health-related circumstances sensitively and may waive or reduce a cancellation fee where appropriate.

6. If I need to cancel your appointment

Occasionally, I may need to cancel or reschedule an appointment/ class/block myself.

If this happens, I will give you as much notice as reasonably possible and will offer you the opportunity to reschedule.

If you have already paid and cannot find a suitable alternative appointment, I will arrange a refund.

7. Arriving late

Please arrive on time for your appointment/ class.

If you arrive late, I will do my best to provide your full session where my schedule allows.

If I cannot extend your appointment/ class because another client or class is booked afterwards, or due to venue restrictions, your session may need to finish at the originally scheduled time. The full appointment/ class fee will still apply.

For yoga and deep rest classes, late arrival may not always be possible once the class has started, particularly where entering the space could disturb other participants.

8. Yoga and deep rest classes

Bookings for yoga and deep rest classes are subject to the same 24-hour cancellation policy, unless a different policy is clearly stated on the individual class booking page.

If a class is fully booked, I particularly appreciate as much notice as possible if you are unable to attend, as this may allow another person to take your place.

Please see above sections for information about cancellation, refunds and rescheduling.

9. Exceptional circumstances

I understand that life can be unpredictable and that there may be circumstances outside your control.

Cancellation fees are in place because an appointment or space in a class or block that is cancelled at short notice may be difficult to fill and represents time that has been reserved specifically for you.

However, I will always consider genuine exceptional circumstances on a case-by-case basis and reserve the discretion to waive or reduce a cancellation fee where I feel this is appropriate.

10. Booking an appointment

By making a booking with Bright Side Wellness, you acknowledge that you have read and agree to this Cancellation & Rescheduling Policy.

This policy is available to view before completing an online booking.

Bright Side Wellness
Lauren Small
Email: lauren@brightsidewellness.co.uk
Telephone: 07581387685

Last updated: 22/08/2026